FAQS

All orders are hand made in Adelaide, South Australia. Our orders are individually packed, labelled and sent out from a Residential premises.

If you are unhappy with your order unfortunately we do not accept returns or change of minds, we only accept back your products if they have been damaged or are faulty or if our team has packed the wrong product.

If you have ordered the wrong product and have received the confirmation email please get in contact with us as soon as you can so that we can fix the order for you and send out the right product for you. 

Once payment has been approved our orders will be sent out. Orders will be dispatched 1-5 business days. Once the order has left our hands it is up to the delivery company to get it to you all on time.

Use our contact us form or email

email: superiorflamesoycandlesandmore@gmail.com

* NO DM OR INBOXES ON SOCIAL MEDIA*

After you have placed your order and your payment has been confirmed, you should receive a confirmation email to the email address you supplied with your order (keep an eye on your junk folder, just in case). If for some reason you did not receive this email, please get in touch via superiorflamesoycandlesandmore@gmail.com

Please visit our shipping and returns.

Please visit our shipping and returns

At the moment we don’t offer any sort of payment options hopefully in the future we can introduce payment plans.

If you need to, please get in touch via email as soon as possible. If the order has not been dispatched, we will do our best to change your delivery address.